Terms of service

Last updated October 15, 2026

These terms apply when a business (“you”) buys advertising services from Oakline Media (“Oakline”, “we”). By paying for a plan you agree to them. Anything specific we agree with you in writing, such as a proposal, takes priority.

1. The service

We plan, create and manage advertising campaigns that send homeowners in your area to your design studio, and report on results, as described in your plan. Campaigns typically go live within 7 days of us receiving the access we need.

2. Fees and billing

Management fees are in Canadian dollars, plus applicable taxes, billed monthly in advance to the card on file through Stripe.
A one-time setup fee of C$500 applies unless waived (it is waived for pilot clients and for clients who sign up in our first 90 days).
If a payment fails we'll retry and let you know. Campaigns may be paused if fees are more than 14 days overdue.

3. Ad spend

Ad spend is paid by you directly to the ad platforms (Meta, Google and others) from your own ad accounts. It is never part of our fee, we never mark it up, and you are responsible for those charges. Each plan has a recommended minimum monthly ad spend.

4. Term and cancelling

Plans start with a 3-month minimum term, then continue month to month. After the minimum, either side can cancel with 30 days' written notice (email is fine). Fees already paid aren't refunded, except as set out in our guarantee.

5. The 25-designs guarantee

If, at the recommended minimum ad spend, fewer than 25 homeowners in your service area sign in to save a design in your studio in your first 60 days of live campaigns, we'll keep managing your campaigns at no management fee until they do. This applies only while you keep the minimum ad spend running and give us the access we need.

6. Your responsibilities

Give us partner or admin access to your ad accounts, pages and design studio, and keep payment methods on those accounts working.
Approve creative promptly, and only ask us to use logos, product names and images you have the right to use.
Follow up with leads quickly. Results depend heavily on how fast your team responds.
Follow the advertising platforms' policies and applicable laws, including anti-spam and privacy laws, when contacting leads.

7. Ownership

You own your ad accounts, pages, data and the leads your campaigns produce. Creative we make for you is yours to use once paid for. We may show anonymised results and, with your written permission, your name or logo as an example of our work.

8. No guaranteed sales

Advertising results depend on many things we don't control, including ad platforms, your market, season, pricing and follow-up. Apart from the guarantee above, we don't promise specific numbers of leads, quotes or sales.

9. Liability

To the extent the law allows, our total liability for any claim is limited to the management fees you paid us in the 3 months before the claim, and neither of us is liable for indirect or lost-profit damages. Ad platforms may suspend or reject ads; we'll work to fix issues but aren't responsible for platform decisions.

10. General

These terms are governed by the laws of Ontario and the federal laws of Canada that apply there. If any part is found unenforceable, the rest still applies. We may update these terms with 30 days' notice for existing clients. Questions: [email protected].